Essay about Applying Behavioral Science to Service Encounters

3231 Words Jun 12th, 2013 13 Pages
Applying Behavioral Science to Service Encounters

Dr. W. Cannon-Brown

Enclosed are the findings of the research you asked for on 3 June 2013 on Behavioral Science for Service Encounters. The main findings of the research are:
• How employees delivery of service is important when communicating with customers
• The timing of delivery is important
• Time is a factor during service encounters
• Management plays a huge role in communicating with employees
• Customer’s
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Conclusion 12
Table of Contents’ (cont’d)

10. Methodology 13 11. Recommendation 14 12. Appendix

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