Essay on Bam 315 Principles of Management Unit 1 Examination
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Multiple Choice Questions (Enter your answers on the enclosed answer sheet) 1 A ________ is an example of a first-line manager.
A shift manager.
B division manager.
C store manager.
D regional manager. 2 Establishing strategies for achieving organizational goals is a part of the ________ function.
3 Katz proposed that managers need …show more content…
The Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
7 Kelly is a ________.
A middle manager.
B top manager.
C nonmanagerial employee.
D first-line manager
The General Manager (Scenario)Michael is the manager of a production facility. On a routine day, Michael meets with the employees who produce the organization’s product. At another time, Michael meets with the production manager, Betty, and the human resource manager, Joyce, to discuss complaints filed by one of the employees in the production department. Michael also spends time on the Internet looking for new technologies that can be used in the production processes of his plant.
8 When Michael manages the employees who produce the product, he is utilizing his ________.
A empirical skills.
B conceptual skills.
C technical skills.
D human skills.
Managerial Skills (Scenario)Adam, Brenda, Carl, and Dan are