Essay about Boost Mobile

2322 Words Mar 2nd, 2014 10 Pages
PROJECT: INE

Infrastructure and Technology Enhancement

In the Boost Mobile Call Center

Karly Derosena

Managerial Applications of Information Technology

DeVry University, Keller Graduate School of Management

February 16, 2014

TABLE OF CONTENTS

Abstract 3

COMPANY BACKGROUND 3

BUSINESS PROBLEMS 4

HIGH-LEVEL SOLUTION 5

BENEFITS OF SOLVING THE PROBLEM 8

TECHNICAL APPROACH 8

HIGH-LEVEL IMPLEMENTATION PLAN 9

CHANGES TO TECHNOLOGY 10

SUMMARY OF RECOMMENDATIONS 10

CONCLUSION 11

REFERENCES 12

Abstract:

A call center is defined as a place where contacts are made and received.
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Company Background:

Boost Mobile, one of Sprint’s award-winning prepaid brands, offers wireless phones and services with no long-term contracts. Boost Mobile redefines value for wireless consumers with its Monthly Unlimited with Shrinkage no-contract service, where the longer you stay the less you pay with on-time payments for unlimited voice, text messaging, Web, email and calls to 411.

Boost Mobile offers nationwide service on the Sprint Nationwide Network, reaching more than 281 million people, with no activation or long-distance fees. Boost Mobile offers a selection of quality handsets from LG, Motorola, Research In Motion (RIM), Samsung, Kyocera and ZTE, ranging from entry-level to Android™ smart phone devices available nationwide at nearly 20,000 major retail stores, including Best Buy, RadioShack, Target, Family Dollar, Walgreens and Wal-Mart, Sprint retail stores, independent wireless dealer locations, and on HSN, a leading TV home shopping network. Re-Boost® cards are available at approximately 100,000 locations throughout the United States. Experience Boost Mobile on the Web at MySpace, Face Book and Twitter; and purchase products at www.boostmobile.com.

Business Problems:

Based in Irvine, California, Boost Mobile, LLC, a subsidiary of Sprint (NYSE: S), is a lifestyle-based telecommunications brand focused on offering premium Pay-As-You-Go wireless phones and voice data services to the youth market.

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