Burnout: Emotional Exhaustion and Self-regulatory Goal Attainment
Maslach and Leiter (1997) define burnout as "the index of the dislocation between what people are and what they have to do. It represents erosion in values, dignity, spirit and willan erosion of the …show more content…
most troublesome. The test evaluates the following areas: workload, control, reward, community, fairness and values. (Leiter & Maslach, 2005)
There are three levels of burnout: trait, state and activity. At the trait level the worker is nonfunctional; it encompasses all facets of their life, is extremely serious and requires immediate intervention. The state level is periodic and situational. It can be problematic but is usually relieved. And last, burnout maybe activity based. This level occurs when an activity is performed over and over at intense levels. The best way of decreasing the chances of burnout that is activity based is to change the routine up.
There is another way to characterize burnout, by stages. Edelwick & Brodsky (2005) reports that one who is experiencing burnout may go through four stages. (James, pg.486) Stage 1 is Enthusiasm. This is when a worker enters the workplace with high hopes and unrealistic expectations. Such a view will inevitably end up in Stage 2, Stagnation. This is where the workers financial, personal and career needs are