Conflict Resolution at General Hospital
Ebony S. Ross
Sheila M. Letica
Leadership and Organizational Behavior
August 17, 2011
Discuss the conflict that is occurring at General Hospital.
“Conflict is a process in which one party perceives that its interest are being opposed or negatively affected by another party.” (Hellriegel and Slocum, 2011). There are various levels of conflict; the type of conflict that is displayed at General Hospital is intergroup conflict. Intergroup conflict “refers to opposition, disagreement and disputes between groups or teams. (Hellriegel and Slocum, 2011). The intergroup conflict occurred between Mr. Hammer, the chief executive officer of General hospital, Doctor Williams, the
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(Wikipedia, 2011). According to Hellriegel and Slocum there are five conflicts handling styles: collaborating style, compromising style, forcing style, accommodating style, and avoiding style. Mr. Hammer demonstrated collaborating style, forcing style and avoiding style. Collaborating style which refers to “high levels of cooperation and assertive behavior.” (Hellriegel and Slocum, 2011) was displayed when Mr. Hammer had private meeting with Dr. Williams regarding ways to cut cost. Forcing style” refers to assertive and uncooperative behaviors and represents a win-lose approach to interpersonal conflict. (Hellriegel and Slocum, 2011). This style was displayed when Mr. Hammer and Ms. Harding mad a decision about the conflict without regard to how doctors and physicians felt about the matter. The avoiding style “refers to unassertive and uncooperative behaviors. The avoiding style was used after the computerized EKG system was implemented. Mr. Hammer stated that he was too busy to address the matter, and Ms. Harding avoided the meeting and sent her secretary with a message stating that the computerized EKG system stays. There was no action taking to eliminate conflict or come to a happy median.
Discuss how General hospital could have used teams to address the cost reductions needed to stay competitive.
General Hospital could have used a team of individuals to address the cost reductions. Mr.