The New CIO
Preparing for IT Leadership
E xc e r p t e d fro m
The Adventures of an IT Leader
Robert D. Austin, Richard L. Nolan, and Shannon O’Donnell
Harvard Business Press Boston, Massachusetts
Copyright 2009 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America This chapter was originally published as chapter 1 of The Adventures of an IT Leader, copyright 2009 Harvard Business School Publishing Corporation. No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the
…show more content…
Bill Davies: Former CIO at IVK, Davies was ﬁred in part because he struggled with management-level communication. He tells Barton that he “won’t last one year” in the job of CIO. Bernie Ruben: As the director of the Technical Services Group and longtime IVK employee, Ruben is nearing retirement and thus mostly immune to concerns about risk to his career. He frequently provides Barton with the candid advice, knowledge, and context he needs to make key decisions. Raj Juvvani: The director of Customer Support and Collection Systems and part of Barton’s core IT team. Tyra Gordon: As director of Loan Operations and New Application Development Systems, Tyra worked closely with Barton when he was head of Loan Operations and takes the lead on several new IT projects under his management. Paul Fenton: Director of Infrastructure and Operations, Fenton manages a large and important domain, including IT security, and is part of Barton’s core IT team. Gary Geisler: As director of Planning and Control, Geisler works closely with Barton on IT ﬁnancials. John Cho: IVK’s outspoken resident security genius, Cho has a distinct fashion sense and provocative musical talent. Jenny: Barton’s ever-dependable executive assistant.
Several additional characters populate the story, but are described in context. v
The New CIO
Friday, March 23, 11:52 a.m. . . .
Jim Barton sat motionless in a blue leather chair, one of several positioned around an