Minit-Lube Case Study Essay

634 Words Mar 26th, 2012 3 Pages
Minit Lube Mission as clearly stated on the case is to provide tune-ups, oil changes and lubrication service (Heizer & Render). In other words, preventive vehicles maintenance and interior cleaning to cars owned by individuals hopefully for less price, but with equal quality service provided by other mayor competitors.
Minit-Lube provides a competitive advantage in comparison to other businesses because they offer maintenance to cars, but with de advantage of better prices and faster services than other mayor car’s dealerships that can be much more expensive. Mini-Lube is able to provide and be successful with this service by implementing the ten Operation Management decisions: Service Design: providing car maintenance in a fast pace
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Minit-Lube uses the 10 decisions as follow:
- Service design: Minit-Lube has an outstanding service design because it provides fast oil-change, interior cleaning and lubrications services in simply 10 minutes.
- Quality strategy: quality exceeds normal standards compared to competitors as all employees are neatly dressed and fully trained from Minit-Lube U.
- Process strategy: Efficiently using available staff enables fast service execution as three workers simultaneously work on a car to perform needed tasks.
- Location strategy: the buildings are clean inside and out, landscaping neatly trimmed near residential areas providing a convenient and inviting environment for clients.
- Layout design: the three bay layouts minimize wasted movement on the part of the employees and to contribute to the speedier service.
- Supply chain strategy: in an effort to keep cost low and establish a brand, Minit-Lube uses its own brand of products which are purchased at a negotiated price.
- Human Resources: Human resources strategy focuses on training each staff member through Minit-Lube school to perform specific task at the highest level.
- Inventory strategy: inventory can be expected to be really low as the focus is on the services provided.
- Scheduling strategy: scheduling of staff is set to meet customer volume.
- Maintenance strategy: with a group of well trained staff maintenance service solution are

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