Operations Essay

5914 Words Jan 25th, 2012 24 Pages
Chapter 01
Introduction to Operations Management True / False Questions
1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. True False 2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations. True False 3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. True False 4. Operations, marketing, and finance function independently of each other in most organizations. True False 5. The greater the degree of customer involvement, the more
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True False 32. Lean production systems incorporate the advantages of both mass production and craft production. True False 33. As an abstraction of reality, a model is a simplified version of a real phenomenon. True False 34. Lean production systems use a highly skilled work force and flexible equipment. True False 35. The lean production philosophy has been slow to be adopted in service industries. True False 36. Operations Management activities will be less important in the future because many firms are becoming service-oriented operations rather than goods producing operations. True False 37. A modern firm has two supply chain considerations - external links with suppliers and customers, and an internal network of flows to and between the operations function itself. True False

Multiple Choice Questions
38. Operations management involves continuous decision-making; hopefully most decisions made will be: A. redundantB. minor in natureC. informedD. quantitativeE. none of the above 39. A 'product package' consists of: A. the exterior wrappingB. the shipping containerC. a combination of goods and servicesD. goods if a manufacturing organizationE. customer relations if a service organization 40. Business organizations consist of three major functions

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