Organizational Behavior Essay

1312 Words Oct 9th, 2008 6 Pages
Managing People in Global Economy (Chapter 1) kinicki & kreitner, 2008, defines management as “the process of working with and through others to achieve organizational objectives in an efficient and ethical manner.” Management comprises: Planning, organizing, resourcing, leading/directing/motivating, and controlling.
1. Planning is decision making concerning what needs to happen in the future and generating plans for action. In other words planning is the organizational process of creating and maintaining a plan; and the psychological process of thinking about the activities required to create a desired future on some scale.
2. Organizing is the act of rearranging elements following one or more rules. Elements refer to the simplest or
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Generous pay for performance
5. Lots of training
6. Less emphasis on status (to build a “we” feeling)
7. Trust building (through the sharing of critical information)
McGregor’s Theory X and Y assumptions about employees: According to traditional thinking, Theory X employees dislike work, require close supervision, they are interested in security primarily. But the modern view of Theory Y, see employees as capable of self direction, seeking responsibility, and creative.
Total Quality Management (TQM) is continuous customer centered employee-driven improvement. This means constant customer satisfaction attainment through an integrated system of tools, techniques and training.
TQM has four principles:
1. Do it right the first time to eliminate costly rework
2. Listen to and learn from customers and employees
3. Make continuous improvement an everyday matter
4. Build teamwork, trust, and mutual respect
The 85-15 rule by Deming sums up the managerial significance of TQM. According to Deming, about 85% of organizational failures stem from system breakdowns where such factors as work rules, management and machinery are involved. Only about 15% of the time, Deming believed that employees/workers themselves are responsible for failures.
Organizational Behavior (OB) has three general new directions:
1. Human capital, which is the productive potential of an individual’s knowledge and actions that involves

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