Essay on Total Quality Management Analysis for Pinewood

4712 Words Dec 17th, 2014 19 Pages
Total Quality Managemen t Cost of Quality: Pinewood
By:
Oana Pirtan
Charles Mentzis Tong Xie
Mubarak Tiibaa Daniel Hummelsund

EXECUTIVE SUMMARY
This group report examines Pinewood Technologies PLC’s cost of quality. Pinewood offer a dealer management system (DMS) called Pinnacle to retailers in automotive industry, offering a wide range of features integrated in one software.
We have examined Pinewood’s cost of quality by following the Six Sigma framework DMAIC, utilising Project Charter, Cause and Effect Diagram, 5 Whys and Affinity Diagram. To start off the project we spent the first day at their offices, where we were given an induction talk by Tim Barney, Pinewood’s quality leader. After the meeting we received a
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By the end of this section, the reader should be clear on the key recommendations, how they have been arrived at. The process you have gone
through as a team, along with a summary of the data you have collected and the associated analysis should be presented.
ABOUT
Total Quality Management (TQM) is an initial approach of quality management in which the objective consists of obtaining a very wide mobilisation and implication of the entire company in order to reach a near perfect quality by reducing as best as possible most the waste and by permanently improving the process as a whole.
This approach is based on ISO 9004:2009 “Managing for the sustained success of an organization - A quality management approach”.
Our groups task in this module was to investigate on Pinewood’s cost of quality. In other words our job was to find out the costs related to quality improvements achieved as a result of efforts. However, cost of quality also takes into account the cost of errors and deficiencies.
Pinewood is a centrally hosted software and technology provider to retail motor industry, founded in 1981. The software this company provides is called Pinnacle, a dealer management system (DMS) which was created exclusively for the automobile retail industry. It essentially helps facilitate the whole process of the retail motor industry as it is implemented with very useful tools

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