E Business Essay

5284 Words Dec 13th, 2010 22 Pages
Management Information Systems: Managing the Digital Firm, 11e (Laudon/Laudon)
Chapter 2 Global E-Business: How Businesses Use Information Systems

1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
Answer: TRUE
Diff: 1 Page Ref: 45
AACSB: Reflective thinking skills
CASE: Content
Objective: 2.2

2) Deciding whether to introduce a new product line is the responsibility of an operational manager.
Answer: FALSE
Diff: 2 Page Ref: 45-47
AACSB: Analytic skills
CASE: Analysis
Objective: 2.2

3) Tata Motors had to revise many of its manufacturing processes to support digital manufacturing.
Answer: TRUE
Diff: 3 Page Ref: 42
…show more content…
Answer: TRUE
Diff: 3 Page Ref: 56-57
AACSB: Analytic skills
CASE: Analysis
Objective: 2.3

20) Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.
Answer: TRUE
Diff: 2 Page Ref: 59
AACSB: Use of information technology
CASE: Content
Objective: 2.2

21) Tata Motor's new information system, enabling it to automate processes in product design and production engineering planning, is best categorized as a(n)
A) KMS
B) TPS
C) DSS
D) ESS
Answer: A
Diff: 3 Page Ref: 41-42
AACSB: Analytic skills
CASE: Analysis
Objective: 2.2

22) Identifying customers is a responsibility of the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
Answer: D
Diff: 1 Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
Objective: 2.2

23) Producing bills of materials is a business process within the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
Answer: C
Diff: 1 Page Ref: 43
AACSB: Reflective thinking skills
CASE: Content
Objective: 2.2

24) Which of the following is an example of a cross-functional business process?
A) identifying customers
B) creating a new product
C) assembling a product
D) paying creditors

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